Welcome to PatientWisdom (also known as Know Me, Stories, or Journeys), a service of NRC Health. These Terms of Use govern activity on the NRC Health platform and websites and, by using the platform and websites, you agree to abide by them. If you have any questions about this, please ask. We'll listen. And we'll respond.
PatientWisdom is a digital tool that focuses on what matters to patients as people. More specifically, PatientWisdom safely and efficiently collects and summarizes patient perspectives to transform the experience and delivery of care.
The information that you share on PatientWisdom is used to improve communication with your healthcare team and healthcare organization, but PatientWisdom is not a way to directly message your healthcare provider. It is important to understand that PatientWisdom does not dispense or replace medical advice.
If you need medical advice or help with urgent medical matters, please contact your healthcare providers. Please call 911 in case of an emergency or life-threatening situation.
Patients, families, and caregivers use PatientWisdom to share information about themselves, their health, and their care. PatientWisdom runs analytics on the information, and packages it to provide actionable insights to help:
Based on the information you share, PatientWisdom creates the inSIGHT summary, a secure at-a-glance view to help your care team know what's important to you as a person. You can see your inSIGHT summary whenever you use PatientWisdom, and can update your information any time.
You control what information is seen. In other words, the information about you comes directly from you. Your name will only be seen by people who provide your care and/or are responsible for the quality of your care experience at the organization that provides your care.
When people share information about themselves, their illness experience, and their care experience, they are helping to transform the experience and delivery of care. This works best if everyone follows these guidelines:
Be real.
Your experience matters. So does the way you share it. When describing
your experiences - good or bad - the tone of communication should be
constructive.
Be respectful.
Do NOT use slurs, personal insults, or obscenity. Posts with
insensitive or malicious content will be removed from the site.
Be a team player.
We all have a role in ensuring that PatientWisdom is functioning well.
We encourage you to
contact us
if you have concerns about any content.
Your privacy is important to us. NRC Health will only share information with the organization that provides your care, and those people who are involved in your care and/or responsible for the quality of your care experience at that healthcare organization.
NRC Health does not sell your personal data to any third parties. If you have any questions regarding privacy, please contact your healthcare provider to request a copy of their Privacy Policy, which applies to NRC Health's use of all data collected.
You agree to not upload, post or otherwise make available on the platform or websites any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right, and the burden of determining that any material is not protected by copyright rests with you. You shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any of your submissions.
By using PatientWisdom, you are agreeing to these Terms of Use. You agree that NRC Health may communicate with you via email regarding your account and/or the platform or websites.
You agree not to use, download, or manipulate information in PatientWisdom in any way that may be harmful to patients, healthcare team, healthcare organizations or anyone else, or in any way prohibited by applicable law or policy.
You agree to indemnify and hold harmless NRC Health, its officers, employees, agents, successors, and assigns against any and all loss, cost, expense, liability or damage, including, without limitation, all reasonable legal fees arising from your violation of these Terms of Use.
You agree to use the platform or websites for lawful purposes only. You agree not to use the platform or websites contrary to these Terms of Use or in any manner that could damage, disable or impair the platform or websites. You agree not to use our services in any manner which interferes with the performance or functionality of the platform or websites.
You agree not to adjust, alter, modify, decipher, make derivative works of, disassemble, or reverse engineer the service or any code or documentation furnished by PatientWisdom in connection with the platform or websites.
You agree not to attempt to gain access to secured portions of the platform or websites to which you do not retain access rights.
NRC HEALTH MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, RESULTS OF USE, ACCURACY, FITNESS FOR A PARTICULAR USE AND NON-INFRINGEMENT. THE DIGITAL PLATFORM AND WEBSITES ARE PROVIDED TO YOU “AS IS” AND “AS AVAILABLE”. YOU ASSUME ALL RISK FOR YOUR USE OF THE WEBSITE. NRC HEALTH DOES NOT WARRANT THAT THE USE OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE. THERE IS NO GUARANTEE MADE BY NRC HEALTH OF ANY RESULTS FROM USE OF THE PLATFORM AND WEBSITES WHATSOEVER. THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
The PatientWisdom website has been translated into different languages using software powered by Google Translate as well as professional translation services. Reasonable efforts have been made to provide translations that are both accurate and culturally appropriate. However, no translation is perfect. Translations are provided as a service to users of PatientWisdom, and provided as is. Please note that the original version of the website was written in English. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to information contained in the translated version, please refer to the English version for the original and official text.
You agree that in no event shall NRC Health, or its officers, employees, agents, successors, and assigns, be liable for any damages resulting from the use of communications or information that you make available to PatientWisdom, and that PatientWisdom makes available to your health organization (including linked information or the content therein).
These Terms of Use shall be governed by and construed in accordance with the internal laws of the State of Nebraska, without regard to conflicts of law rules. Any dispute or claim arising out of or in connection with these Terms of Use shall be adjudicated exclusively in the state or federal courts located in Lancaster County, Nebraska.
These Terms of Use constitute the entire agreement between you and NRC Health relating to the subject matter hereof and supersede all prior oral and written understandings. Any modifications to these Terms of Use will be deemed acceptable to you upon continued use of the platform and websites after NRC Health has notified users that the Terms of Use have been updated, as in the Updates and Questions section of this document. These Terms of Use shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, executors, administrators, legal representatives, successors and permitted assigns.
No waiver of any provision of these Terms of Use or any breach hereunder shall be deemed a waiver of any other provision or subsequent breach, nor shall any such waiver constitute a continuing waiver. If any part of these Terms of Use, or the application thereof to any person or circumstance, is for any reason held invalid or unenforceable, it shall be deemed severable and the validity of the remainder of these Terms of Use or the applications of such provision to other persons or circumstances shall not be affected thereby.
NRC Health may assign its rights under these Terms of Use at any time without notice. The provisions of these Terms of Use are for the benefit of NRC Health and its subsidiaries, affiliates and its service providers and each shall have the right to assert and enforce such provisions directly or on its own behalf.
If you share your password with a family member, friend, or caregiver, you accept responsibility for their actions.
You will not post content or take any action on the platform or websites that infringes or violates someone else's rights or otherwise violates the law. We can remove any content or information you post if we believe that it violates these Terms of Use. You will not use our copyrights or trademarks or any confusingly similar marks, without our prior written consent.
NRC Health will make all reasonable efforts to keep our platform and websites operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. NRC Health reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the platform and websites, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the platform and websites or any function or feature thereof.
The platform and websites are not directed to children under 13 years of age. We do not knowingly solicit or collect personal information from children under 13 years of age. Children should not submit any information through the platform and websites. If we learn we have collected or received personal information from a child under 13, we will delete that information. Any information submitted or related to a child under 13 years of age must be undertaken solely by an adult who has parental authority and responsibility for the child. In other words, family members or legal guardians may use the platform and websites on behalf of children under 13 years of age.
If you have any concerns or questions about the ethics of our practices or personnel, please send a confidential email to compliance@nrchealth.com.
These Terms of Use will not be 'signed' in the sense of a traditional paper document. By using the PatientWisdom platform and/or websites, you acknowledge that you have access to these Terms of Use, and that you understand and agree to the contents.